Refund Policy

1. Cancellation Timeline

Refund amounts are calculated based on when you cancel relative to the yatra start date:

* All refunds are subject to deduction of payment gateway charges (2-3% of booking amount)

2. Pre-Booking (Token Amount)

For yatras marked as "Pre-Booking" where dates are not yet confirmed:

• Token amount is 100% refundable if dates are not announced within 6 months
• Once dates are confirmed, you have 7 days to decide whether to proceed
• If you cancel within 7 days of date announcement: 100% refund
• After 7 days, standard cancellation policy applies

3. How to Cancel

To cancel your booking:

1. Email Request: Send a cancellation request to iam@brah.ma
   • Include your booking number
   • Mention your registered email/phone
   • Provide reason for cancellation (optional)
2. Confirmation: You will receive a cancellation confirmation within 24-48 hours
3. Refund Processing: Refunds are processed within 7-10 business days

4. Refund Processing

• Refunds are credited to the original payment method
• Processing time: 7-10 business days after approval
• Bank processing may take additional 3-5 business days
• You will receive a refund confirmation email
• Payment gateway charges (2-3%) are non-refundable

5. Cancellation by Brahma Yatra

If we cancel a yatra due to unforeseen circumstances:

• 100% refund of the entire booking amount (including payment gateway charges)
• OR option to reschedule to another available yatra without any charges
• We will inform you at least 7 days before the scheduled departure
• Refunds will be processed within 3-5 business days

6. Force Majeure

In case of cancellation due to force majeure events (natural disasters, pandemics, government restrictions, etc.):

• 75% refund of booking amount, OR
• 100% credit note valid for 12 months for any future booking
• Decision on refund vs. credit note is at customer's discretion

7. Add-Ons and Extras

• Add-on cancellations follow the same timeline as main booking
• If you cancel only add-ons (not the yatra): 90% refund if done 7+ days before departure
• Add-ons cannot be cancelled less than 7 days before departure

8. Partial Refunds

If you need to leave the yatra early or miss part of the itinerary:

• No refund for unused services or missed days
• No refund if you voluntarily leave the yatra mid-way
• Medical emergencies are considered on a case-by-case basis (documentation required)

9. Special Circumstances

Medical Emergencies

If you cancel due to a medical emergency (with valid medical certificate):

• 30+ days before: 95% refund
• Less than 30 days: 75% refund
• Medical documentation from a registered practitioner required

Bereavement

In case of death in immediate family:

• 90% refund regardless of cancellation timing
• Death certificate and relationship proof required
• Alternative: Transfer booking to another family member

10. Non-Refundable Items

The following are non-refundable:

• Payment gateway processing fees (2-3%)
• Permit fees already paid to authorities
• Costs incurred for special arrangements made at your request
• Third-party booking fees (if applicable)

11. Rescheduling

You can request to reschedule your booking:

• 30+ days before: One free rescheduling
• 15-29 days before: ₹1,000 rescheduling fee
• 7-14 days before: ₹2,000 rescheduling fee
• Less than 7 days: Rescheduling not permitted

* Price difference (if any) for the new date will apply

12. Refund Request Validity

• Refund requests must be made within 60 days of the yatra end date
• Requests after 60 days will not be entertained
• Provide all necessary documentation within 7 days of request

13. Contact for Cancellations