Privacy Policy

1. Information We Collect

When you book a yatra with Brahma Yatra, we collect the following information:

• Personal Information: Name, email address, phone number, and address
• Booking Details: Selected yatra, dates, add-ons, and preferences
• Payment Information: Transaction details (processed securely through Razorpay)
• Communication: Correspondence with our support team

2. How We Use Your Information

We use your information to:

• Process and confirm your yatra bookings
• Send booking confirmations and itineraries
• Communicate important updates about your journey
• Provide customer support and respond to inquiries
• Improve our services and user experience
• Send promotional offers (with your consent)

3. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it:

• Secure SSL/TLS encryption for all data transmission
• Payment processing through PCI-DSS compliant Razorpay
• Regular security audits and updates
• Access controls and authentication measures
• Encrypted data storage in secure databases

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Tour Operators: To coordinate your yatra arrangements
• Payment Processors: Razorpay for secure payment processing
• Service Providers: Email services, SMS providers for communications
• Legal Authorities: When required by law or legal process

5. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications
• Lodge a complaint with relevant authorities

6. Cookies and Tracking

We use essential cookies to ensure proper functioning of our website. These include:

• Session cookies for booking process
• Authentication cookies for secure access
• Analytics cookies to improve user experience (anonymized)

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Typically, booking data is retained for 7 years as per Indian taxation laws.

8. Children's Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. Bookings for minors must be made by a parent or legal guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through a notice on our website. The "Last Updated" date at the top indicates when changes were made.

10. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us: